Professional Development

4.58

Paralegal Investigative Dos and Don'ts for 2025

Credits Available
Credit Status Total
California MCLE Paralegal Approved 6 Total
Delaware Certified Paralegal Program Approved 6 Total
Florida Registered Paralegal Approved 6 Total
Indiana Paralegal CLE Approved 6 Total
NALA Approved 6 Total
Montana CLE Credit for Paralegals Approved 6 Total
North Carolina Continuing Paralegal Education Approved 6 Total
New Mexico Paralegal Division, State Bar of Approved 6 Total
Ohio Certified Paralegals Approved 6 Total
NFPA Approved 6 Total
Texas State Bar of Paralegal Division Approved 6 Total
Washington Paralegal Association Approved 6 Total
OnDemand
5 hours 52 minutes
Steven Franckhauser
Aaron Weiss
Amber James
Lisa Robinson
Eric Arnold
With Steven Franckhauser from ValGenesis Inc. + 4 others
Recorded April 09, 2025
Product ID 100202

Buy This Course

Course Includes
$319

OnDemand Video

Video Download

Course Book Download

OnDemand content will be available within 14 days of event date.


or
Upgrade to IPE Unlimited Pass and Get This Course
$69/month

Overview

Top Tactics for Conducting a Meticulous Investigation

Failing to conduct a comprehensive and accurate investigation can shatter your credibility - as well as your attorney's - and jeopardize the client's case. Do you really want to risk it? In this indispensable legal guide, our experienced instructors present best practices for assisting your attorney in conducting a robust investigation. Enhance your expertise - register today!

  • Add new interviewing tactics to your tool kit.
  • Streamline the process of requesting public records.
  • Hear tried-and-true strategies for obtaining medical records.
  • Leverage technology for more efficient investigations.
  • Identify the benefits of a post-investigative debriefing.

*Any mention of specific products in this program is intended as part of a general overview and does not constitute IPE's endorsement or recommendation of any specific product or provider. This program is not sponsored by any technology or electronics provider.

Abbreviated Agenda

  1. Locating People and Background Info: Powerful Tips for Paralegals
  2. Effective Interviewing Techniques for Better Results
  3. Requesting Public Records: Tactics for Streamlining the Process
  4. Tips for Paralegals on Retrieving Employment History and Medical Records
  5. The Dos and Don'ts of Harnessing Technology for Investigations
  6. Post-Investigative Debriefing: A Recipe for Success
  7. The Ethics of Investigations: Insights for Paralegals
Product ID 100202

Credit Details

Credits Available
Credit Status Total
California MCLE Paralegal Approved 6 Total
Delaware Certified Paralegal Program Approved 6 Total
Florida Registered Paralegal Approved 6 Total
Indiana Paralegal CLE Approved 6 Total
NALA Approved 6 Total
Montana CLE Credit for Paralegals Approved 6 Total
North Carolina Continuing Paralegal Education Approved 6 Total
New Mexico Paralegal Division, State Bar of Approved 6 Total
Ohio Certified Paralegals Approved 6 Total
NFPA Approved 6 Total
Texas State Bar of Paralegal Division Approved 6 Total
Washington Paralegal Association Approved 6 Total
Select Jurisdiction
Paralegal

Agenda

All times are shown in
  1. Locating People and Background Info: Powerful Tips for Paralegals

  2. Effective Interviewing Techniques for Better Results

    1. Tips for Preparing Questions
    2. Boost Your Skill Set: Effective Interviewing Techniques
    3. Assessing Credibility and Watching for Key Verbal and Non-Verbal Cues
    4. Taking Witness Statements (Formal and Informal)
  3. Requesting Public Records: Tactics for Streamlining the Process

  4. Tips for Paralegals on Retrieving Employment History and Medical Records

  5. The Dos and Don'ts of Harnessing Technology for Investigations

    1. Top Investigative Technology Tools for Paralegals
    2. How to Use Data Analysis Software in Investigations
    3. Using Artificial Intelligence (AI) in Investigations
    4. Mitigating Cybersecurity and Data Privacy Risks
  6. Post-Investigative Debriefing: A Recipe for Success

  7. The Ethics of Investigations: Insights for Paralegals

    1. Safeguarding Confidentiality
    2. Recognizing and Resolving Conflicts of Interest
    3. Billing Ethics Essentials for Paralegals
    4. Avoiding the Unauthorized Practice of Law (UPL)
    5. Technology Competence

Who Should Attend

This intermediate level course is designed to supply attendees with inventive techniques for managing investigations. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Speakers

Steven Franckhauser
Steven
Franckhauser
ValGenesis Inc.
Aaron S Weiss
Aaron
Weiss
Carlton Fields
Amber James
Amber
James
New Beginnings Family Law, P.C.
Lisa Robinson
Lisa
Robinson
Rosen Law Firm
Eric R Arnold
Eric
Arnold
Hendrickson & Long, PLLC
Speaker bio
Steven Franckhauser

Steven Franckhauser

ValGenesis Inc.
Steven Franckhauser

is the Chief Legal Counsel and Data Protection Officer for ValGenesis Inc., a global software developer in the Medical Device and Pharmaceutical Industry. In this role, he handles all contractual and data protection agreements (DPA's) globally. Over the course of his diverse career, Mr. Franckhauser has written, edited and negotiated commercial agreements with public and private entities in the United State, Canada, Mexico and all continents except Antarctica. He is a past FINRA arbitrator, former Adjunct Professor of Information Privacy and Security at the Pennsylvania State University, Adjunct Professor of Business Law at the Thomas R. Kline School of Law of Duquesne University, Who's Who in Energy (Pittsburgh Business Times), General Counsel and Corporate Secretary for a top ten architectural and design firm, Senior Counsel for the Center for Claims Resolution, former civil litigator with multiple verdict and appellate decisions. Mr. Franckhauser currently focuses on contract management and data privacy. He is a Fellow of Information Privacy and holds CIPP US CIPP E, and CIPM accreditation under the Internal Association of Privacy Professionals. He earned his B.A degree from The Ohio State University and Juris Doctorate degree from the Thomas R. Kline School of Law of Duquesne University.

Speaker bio
Aaron S Weiss

Aaron Weiss

Carlton Fields
Aaron Weiss

maintains a national litigation practice focused on telecommunications law, class actions, and consumer claims. His cases often involve all of these areas of law. Mr. Weiss also frequently counsels insurance companies on complex coverage issues relating to class actions and other aggregated litigation. He frequently litigates class action cases under a variety of consumer protection statutes, including the Telephone Consumer Protection Act (TCPA), Florida Telephone Solicitation Act (Florida Mini TCPA), Florida Telephone Solicitation Act (FTSA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transactions Act (FACTA), Fair Debt Collection Practices Act (FDCPA), Medicare Secondary Payer Act (MSP Act), Video Privacy Protection Act (VPPA), Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA), and Florida Consumer Collection Practices Act (FCCPA). Mr. Weiss also routinely defends companies sued in data breach class actions and counsels insurers on issues related to cyber claims. He also has significant experience in both prosecuting and defending against intellectual property claims, often in cases involving novel technology. Mr. Weiss is recognized as a prominent voice in the legal press on these practice areas. He is routinely quoted in various lawyer-focused publications on key issues related to consumer class actions. Mr. Weiss also regularly publishes articles, lectures and podcasts on issues related to procedural rules in federal court practice and other issues related to his practice. He currently writes a regular column for Law360 addressing key issues under consumer class actions; and is part of the board of contributors for the Daily Business Review, where he frequently writes columns relating to federal civil practice in Florida. By appointment of Chief Judges K. Michael Moore and Cecilia Altonaga, since 2014 Mr. Weiss has served on the Southern District of Florida Ad Hoc Committee on Rules and Procedures. He has been the lead drafter of amendments to more than a dozen local rules. Mr. Weiss is board-certified by The Florida Bar in business litigation, a distinction achieved by less than 250 of the more than 100,000 Florida lawyers. In addition to his practice as an advocate, he is a Florida Supreme Court certified mediator for civil and appellate cases. Mr. Weiss' mediation work focuses on class actions and other consumer claims. He earned his B.A. degree, summa cum laude, from Binghamton University and his J.D. degree from Columbia Law School.

Speaker bio
Amber James

Amber James

New Beginnings Family Law, P.C.
Amber James

is the founder and CEO of New Beginnings Family Law, P.C., where her main areas of practice are divorce, child custody, parental alienation, mediation, adoption, and surrogacy. Prior to opening her own practice, she worked in the Circuit Court of Jefferson County Domestic Relations Division as a law clerk for the Honorable Ralph A. Ferguson, Jr., and in the firm of Shaw-Anderson, LLC. Ms. James earned her B.A. and M.B.A. degrees from the University of Alabama at Birmingham and her J.D. degree from the Birmingham School of Law. She is admitted to practice in Alabama and before the U.S. Supreme Court. Ms. James is also a board-certified family law trial advocate, having received her board certification from the National Board of Trial Advocacy. She is a member of the Alabama State Bar, and the American, Morgan County and Huntsville-Madison County bar associations. Ms. James has previously been recognized as Female Entrepreneur of the Year in 2020 by the Catalyst Center for Business and Entrepreneurship in Huntsville, Alabama. Her firm was chosen as the Professional Services Business of the Year in 2020 by the Huntsville-Madison County Chamber of Commerce. Her firm is consistently recognized as one of the Best Places to Work in Huntsville, Alabama and recently received the designation of Best Place for Working Parents.

Speaker bio
Lisa Robinson

Lisa Robinson

Rosen Law Firm
Lisa Robinson

is an attorney with Rosen Law Firm where she practices in the area of family law. She taught paralegal and criminal justice courses at Central Carolina Community College; is the author of legal study guides and articles for national publications; edited numerous legal studies textbooks; and consulted with legal authors on several writing and educational projects. Ms. Robinson earned her B.A. degree from the University of North Carolina in Chapel Hill and her J.D. degree from Campbell University School of law. She is a board member and committee chair for the North Carolina State Bar Board of Paralegal Certification.

Speaker bio
Eric R Arnold

Eric Arnold

Hendrickson & Long, PLLC
Eric Arnold

is an attorney at Hendrickson & Long, PLLC, located in Charleston, West Virginia. Mr. Arnold practices in the areas of general business litigation, oil and gas defense, toxic tort, consumer credit/protection, and disability advocacy. He has participated in the writing and completion of numerous legal briefs at all levels of the state and federal court system. Mr. Arnold, a wheelchair-bound individual with a form of Muscular Dystrophy, Spinal Muscular Atrophy, possesses over 15 years of personal experience with the West Virginia DHHR, Medicaid, Medicare and Social Security (SSI/SSDI) programs. This includes case management of private healthcare and staffing on numerous state and federal waiver programs. He has also participated in helping companies evaluate their standards, practices, and procedures for accessible employment opportunities, as well as their DEI policies. Mr. Arnold graduated with his B.S. and M.B.A. degrees from West Virginia University and he earned his J.D. degree from West Virginia University College of Law.

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What is included with my course purchase?

When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.

With each course, you will receive access to the content via OnDemand Streaming and the Video Download.

Course reference materials are included with each course purchase in a downloadable PDF format.

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Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.

Are multiple attendee discounts available?

Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.

When will the OnDemand be available and how long will I have access to the content?

The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.

If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.

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