Ethics for Paralegals

Message Mayhem: Top 6 Ethics Mistakes Paralegals Make in Emails and Texts

Credits Available
Credit Status Total
California MCLE Paralegal Approved 3 Total
Delaware Certified Paralegal Program Approved 3 Total
Florida Registered Paralegal Approved 3 Total
Indiana Paralegal CLE Approved 3 Total
NALA Approved 3 Total
Montana CLE Credit for Paralegals Approved 3 Total
North Carolina Continuing Paralegal Education Approved 3 Total
New Mexico Paralegal Division, State Bar of Approved 3 Total
Ohio Certified Paralegals Approved 3 Total
NFPA Approved 3 Total
Texas State Bar of Paralegal Division Approved 3 Total
Washington Paralegal Association Approved 3 Total
OnDemand
2 hours 57 minutes
Mark West
Dennis O
With Mark West from Law Offices of Mark West + 1 other
Recorded July 31, 2025
Product ID 100577

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Course Includes
$219

OnDemand Video

Video Download

Course Book Download

OnDemand content will be available within 14 days of event date.


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$69/month

Overview

Actionable Strategies for Averting Common Ethics Errors

“An error doesn't become a mistake until you refuse to correct it.” -Orlando Aloysius Battista

Reputational damage, client harm, and loss of employment - this illustrates just a fraction of the negative consequences that can result from failing to address an ethical error. Do you really want to risk it? In this paralegal-focused course, our distinguished faculty present best practices for preventing and resolving the top ethical errors paralegals make with texts and emails. Take action now - register today!

  • Find out the risks of failing to identify yourself as a paralegal in electronic communications.
  • Identify the importance of protecting confidentiality when texting with clients.
  • Gather strategies for preventing and mitigating cybersecurity threats.
  • Uncover the pitfalls and perils of using “Reply All” and “CC.”

Abbreviated Agenda

  1. Failure to Identify Yourself and Clarify Your Role
  2. Failure to Safeguard Confidentiality When Texting and Emailing Clients
  3. Inadvertent Disclosures: Top Errors to Avoid
  4. Public Wi-Fi: Sidestepping Landmines and Protecting Client Info
  5. Ignoring Cybersecurity Threats: Words of Advice on Prevention and Client Notification
  6. Missteps in Messaging: Perils of “CC,” “Reply All,” and Group Messages
Product ID 100577

Credit Details

Credits Available
Credit Status Total
California MCLE Paralegal Approved 3 Total
Delaware Certified Paralegal Program Approved 3 Total
Florida Registered Paralegal Approved 3 Total
Indiana Paralegal CLE Approved 3 Total
NALA Approved 3 Total
Montana CLE Credit for Paralegals Approved 3 Total
North Carolina Continuing Paralegal Education Approved 3 Total
New Mexico Paralegal Division, State Bar of Approved 3 Total
Ohio Certified Paralegals Approved 3 Total
NFPA Approved 3 Total
Texas State Bar of Paralegal Division Approved 3 Total
Washington Paralegal Association Approved 3 Total
Select Jurisdiction
Paralegal

Agenda

All times are shown in
  1. Failure to Identify Yourself and Clarify Your Role

  2. Failure to Safeguard Confidentiality When Texting and Emailing Clients

  3. Inadvertent Disclosures: Top Errors to Avoid

  4. Public Wi-Fi: Sidestepping Landmines and Protecting Client Info

  5. Ignoring Cybersecurity Threats: Words of Advice on Prevention and Client Notification

  6. Missteps in Messaging: Perils of “CC,” “Reply All,” and Group Messages

Who Should Attend

This basic level program is designed to provide attendees with practical guidance for preventing ethical errors involving text messages and emails. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Speakers

Mark West
Mark
West
Law Offices of Mark West
Dennis F O'Brien
Dennis
O'Brien
Dennis F. O'Brien P.A.
Speaker bio
Mark West

Mark West

Law Offices of Mark West
Mark West

is a sole practitioner in San Gabriel, where he practices in plaintiff personal injury and wrongful death, products liability law, medical malpractice, and business civil litigation. He has published several articles and frequently lectures. Mr. West is admitted to practice in the Northern, Central and Southern U.S. District Courts in California; Ninth Circuit Court of Appeals; and Supreme Court of the United States. He has also been admitted pro hac vice in the state and U.S. District Court for Nevada and the U.S. District Court for Minnesota. Mr. West is a member of the American and Los Angeles County bar associations, State Bar of California, Consumer Attorneys Association of Los Angeles, Consumer Attorneys of California (past legislative district coordinator), and the American Trial Lawyers Association. He earned his B.S. degree from New Hampshire College (now Southern New Hampshire University) and his J.D. degree from Southwestern University School of Law.

Speaker bio
Dennis F O'Brien

Dennis O'Brien

Dennis F. O'Brien P.A.
Dennis O'Brien

is a sole proprietor at the law office of Dennis F. O'Brien, P.A., where his full-time civil litigation practice focuses on serious personal injury; product liability, including drug and medical devices; medical malpractice; nursing home negligence; appellate work; and general civil litigation. Mr. O'Brien is a member of the Maryland State, Harford County, Baltimore County and Baltimore City bar associations; and the American Association for Justice. He is admitted to practice before the U.S. District Court, District of Maryland; U.S. Court of Appeals, Fourth Circuit; and the U.S. Supreme Court. Mr. O'Brien is the co-author and author of a variety of articles, and is currently working on a book, Accident Reconstruction for Lawyers, to be nationally published by the National Institute for Trial Advocacy (NITA). He earned his B.S. degree from the University of Maryland Baltimore County and his J.D. degree, cum laude, from the Baltimore School of Law.

Top FAQs

What is included with my course purchase?

When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.

With each course, you will receive access to the content via OnDemand Streaming and the Video Download.

Course reference materials are included with each course purchase in a downloadable PDF format.

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Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-793-5274.

Do you have options for attendees who are deaf or hard of hearing?

Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.

Are multiple attendee discounts available?

Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.

When will the OnDemand be available and how long will I have access to the content?

The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.

If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.

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