Professional Development

Emotional Intelligence 101: How Paralegals Can Improve Client Relationships

Credits Available
Credit Status Total
California MCLE Paralegal Approved 1 Total
Delaware Certified Paralegal Program Approved 1 Total
Florida Registered Paralegal Approved 1 Total
Indiana Paralegal CLE Approved 1 Total
NALA Approved 1 Total
Montana CLE Credit for Paralegals Approved 1 Total
North Carolina Continuing Paralegal Education Approved 1 Total
New Mexico Paralegal Division, State Bar of Approved 1 Total
Ohio Certified Paralegals Approved 1 Total
NFPA Approved 1 Total
Texas State Bar of Paralegal Division Approved 1 Total
Washington Paralegal Association Approved 1 Total
OnDemand
58 minutes
Aprille Barker
With Aprille C Barker from Ambrogi Law Office
Recorded July 24, 2025
Product ID 100605

Buy This Course

Course Includes
$119

OnDemand Video

Video Download

Course Book Download

OnDemand content will be available within 14 days of event date.

or
Upgrade to IPE Unlimited Pass and Get This Course
$69/month

Overview

Effective Approaches to Building Trust With Clients

Ever wonder how you can stand out and boost client services? Emotional intelligence (EI/EQ) is the answer! In this paralegal-focused program, our seasoned faculty reveal the power of EI and share creative ways to use it to enhance relationships with clients and colleagues. Build your understanding of how you can turn good client experiences into positive legal outcomes, formulate tactics for building rapport, and discuss the crucial role of EI in managing client expectations. Register today!

  • Discover how EI can strengthen paralegal-client communications.
  • Develop techniques for using empathy and social skills to build rapport.
  • Uncover EI strategies for enhancing relationships in the legal workplace.

Abbreviated Agenda

  1. What Is Emotional Intelligence (EI/EQ)? Core Concepts, Components, and Misconceptions
  2. How Client Experience Shapes Results in the Legal World
  3. How You Can Strengthen Client Communication With EI and Self-Awareness
  4. Building Rapport Through Social Skills and Empathy
  5. The Role of EI in Managing Client Expectations
  6. Practical Applications of EI: Enhancing Workplace Relationships

Related Topics

Product ID 100605

Credit Details

Credits Available
Credit Status Total
California MCLE Paralegal Approved 1 Total
Delaware Certified Paralegal Program Approved 1 Total
Florida Registered Paralegal Approved 1 Total
Indiana Paralegal CLE Approved 1 Total
NALA Approved 1 Total
Montana CLE Credit for Paralegals Approved 1 Total
North Carolina Continuing Paralegal Education Approved 1 Total
New Mexico Paralegal Division, State Bar of Approved 1 Total
Ohio Certified Paralegals Approved 1 Total
NFPA Approved 1 Total
Texas State Bar of Paralegal Division Approved 1 Total
Washington Paralegal Association Approved 1 Total
Select Jurisdiction
Paralegal

Agenda

All times are shown in

  1. Emotional Intelligence 101: How Paralegals Can Improve Client Relationships

    1. What Is Emotional Intelligence (EI/EQ)? Core Concepts, Components, and Misconceptions
    2. How Client Experience Shapes Results in the Legal World
    3. How You Can Strengthen Client Communication With EI and Self-Awareness
    4. Building Rapport Through Social Skills and Empathy
    5. The Role of EI in Managing Client Expectations
    6. Practical Applications of EI: Enhancing Workplace Relationships

Who Should Attend

This basic level program is designed to provide attendees with tips and tricks for enhancing their emotional intelligence. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Speakers

Aprille C Barker
Aprille
Barker
Ambrogi Law Office
Speaker bio
Aprille C Barker

Aprille Barker

Ambrogi Law Office
Aprille Barker

is an independent paralegal contractor with Ambrogi Law Office in Manchester, New Hampshire. She is a dedicated legal professional with over a decade of hands-on litigation experience in drafting legal documents and contracts, ability to prioritize and multi-task ongoing caseloads, and exceptional attention to accuracy and detail. Ms. Barker combines strong analytical skills with a talent for creative problem solving, strengthened by a deep academic foundation in industrial organizational psychology. She is adept at leveraging new and changing technology. Ms. Barker is recognized for optimizing processes, leading multidisciplinary teams and cultivating professional relationships. She is eager to leverage a background of legal acumen and organizational strategy as a patent paralegal.

View full profile

Top FAQs

What is included with my course purchase?

When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.

With each course, you will receive access to the content via OnDemand Streaming and the Video Download.

Course reference materials are included with each course purchase in a downloadable PDF format.
How do I access my courses?

Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-793-5274.
Do you have options for attendees who are deaf or hard of hearing?

Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.
Are multiple attendee discounts available?

Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.
When will the OnDemand be available and how long will I have access to the content?

The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.

If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.

Have more questions? Please Contact Us