Civil Litigation & Trial Skills

Effective Adjuster Communication and Demand Preparation in Auto Injury Claims

Credits Available
Credit Status Total
California MCLE Paralegal Approved 1 Total
Delaware Certified Paralegal Program Approved 1 Total
Florida Registered Paralegal Approved 1 Total
Indiana Paralegal CLE Approved 1 Total
NALA Approved 1 Total
Montana CLE Credit for Paralegals Approved 1 Total
North Carolina Continuing Paralegal Education Approved 1 Total
New Mexico Paralegal Division, State Bar of Approved 1 Total
Ohio Certified Paralegals Approved 1 Total
NFPA Approved 1 Total
Texas State Bar of Paralegal Division Approved 1 Total
Washington Paralegal Association Approved 1 Total
OnDemand
58 minutes
Stephen Kopko
With Stephen T. Kopko from Anzalone & Doyle
Recorded December 09, 2025.
Product ID 101367

Buy This Course

Course Includes
$119

OnDemand Video

Course Book Download

OnDemand content will be available within 7 days of event date.

Overview

Drive Better Claim Outcomes From Behind the Scenes as a Paralegal

As a paralegal, your behind-the-scenes work doesn't just support the process - it can directly impact the outcome of the claim. This course is designed to arm you with the insights to improve claim outcomes through effective adjuster communication and precise demand preparation. Improve settlement outcomes and provide your attorney with the support they need to close the case efficiently - register today!

  • Learn key differences in how you should approach third-party and first-party claims.
  • Maintain communication with adjusters and get tips for preventing delays.
  • Find out how to assemble a demand package that will require little - if any - edits.

Abbreviated Agenda

  1. Understanding Adjusters: Roles and Communication Styles
  2. Dealing With Third-Party vs. First-Party (UM/UIM) Claims
  3. Effectively Communicating With Adjusters, Tracking, and Following Up on Claims
  4. Dos and Don'ts of Providing Information and Documents to Adjusters
  5. Key Components of a Strong Demand Package
  6. Organizing and Presenting Medical Records and Damages
  7. Polishing Your Demand Letter: Tips to Impress Your Attorney and Catch the Adjuster's Attention

Related Topics

Product ID 101367

Credit Details

Credits Available
Credit Status Total
California MCLE Paralegal Approved 1 Total
Delaware Certified Paralegal Program Approved 1 Total
Florida Registered Paralegal Approved 1 Total
Indiana Paralegal CLE Approved 1 Total
NALA Approved 1 Total
Montana CLE Credit for Paralegals Approved 1 Total
North Carolina Continuing Paralegal Education Approved 1 Total
New Mexico Paralegal Division, State Bar of Approved 1 Total
Ohio Certified Paralegals Approved 1 Total
NFPA Approved 1 Total
Texas State Bar of Paralegal Division Approved 1 Total
Washington Paralegal Association Approved 1 Total

Credit Details by Jurisdiction

Paralegal Credits
California MCLE Paralegal Approved · 1 Total Credits

Earn Until

OnDemand - California MCLE Paralegal - 1: This program meets the California MCLE Paralegal requirement as specified in Business and Professions Code Section 6450(d).

Video Download - California MCLE Paralegal - 1: This program meets the California MCLE Paralegal requirement as specified in Business and Professions Code Section 6450(d).

Delaware Certified Paralegal Program Approved · 1 Total Credits

Earn Until

OnDemand - Delaware Certified Paralegal Program - 1: This course qualifies for 1.0 DCP CLE credit hours, including 0.0 DCP ethics credit hour, toward the eligibility requirements of the DPA Delaware Certified Paralegal Program.

Video Download - Delaware Certified Paralegal Program - 1: This course qualifies for 1.0 DCP CLE credit hours, including 0.0 DCP ethics credit hour, toward the eligibility requirements of the DPA Delaware Certified Paralegal Program.

Florida Registered Paralegal Approved · 1 Total Credits

Earn Until

OnDemand - Florida Registered Paralegal - 1: This course qualifies for 1.0 hours of self-study continuing education for paralegals, including 0.0 hour of self-study ethics credit, toward the eligibility requirements of the Florida Registered Paralegal Program. This course has been approved by NALA and NFPA.

Video Download - Florida Registered Paralegal - 1: This course qualifies for 1.0 hours of self-study continuing education for paralegals, including 0.0 hour of self-study ethics credit, toward the eligibility requirements of the Florida Registered Paralegal Program. This course has been approved by NALA and NFPA.

Indiana Paralegal CLE Approved · 1 Total Credits

Earn Until

OnDemand - Indiana Paralegal CLE - 1: This course qualifies for 1.0 hours of distancing learning continuing education, including 0.0 hour of ethics and satisfies the CLE requirement for Indiana State Bar Association Paralegal Members and Indiana Registered Paralegals (IRP).

Video Download - Indiana Paralegal CLE - 1: This course qualifies for 1.0 hours of distancing learning continuing education, including 0.0 hour of ethics and satisfies the CLE requirement for Indiana State Bar Association Paralegal Members and Indiana Registered Paralegals (IRP).

NALA Approved · 1 Total Credits

Earn Until

OnDemand - NALA - 1: This seminar meets the requirements of NALA The Paralegal Association Certifying Board for 1.0 hours, including 0.0 ethics, of continuing legal education self-study credit required to maintain the CP(Certified Paralegal) credential.

Video Download - NALA - 1: This seminar meets the requirements of NALA The Paralegal Association Certifying Board for 1.0 hours, including 0.0 ethics, of continuing legal education self-study credit required to maintain the CP(Certified Paralegal) credential.

Montana CLE Credit for Paralegals Approved · 1 Total Credits

Earn Until

OnDemand - Montana CLE Credit for Paralegals - 1: This course has been approved for 1.0 hours of self-study CLE credit, including 0.0 hour of ethics, by NALA The Paralegal Association Certifying Board. The Montana Association of Legal Assistants (MALA) and the Paralegal Section of the State Bar of Montana will honor this credit approval.

Video Download - Montana CLE Credit for Paralegals - 1: This course has been approved for 1.0 hours of self-study CLE credit, including 0.0 hour of ethics, by NALA The Paralegal Association Certifying Board. The Montana Association of Legal Assistants (MALA) and the Paralegal Section of the State Bar of Montana will honor this credit approval.

North Carolina Continuing Paralegal Education Approved · 1 Total Credits

Earn Until

OnDemand - North Carolina Continuing Paralegal Education - 1: This program has been approved by the North Carolina State Bar Board of Paralegal Certification for computer-based continuing paralegal education credit in the amount of 1.0 hours, of which 0.0 hour will also apply in the area of professional responsibility. This course is not sponsored by the Board of Paralegal Certification.

New Mexico Paralegal Division, State Bar of Approved · 1 Total Credits

Earn Until

OnDemand - New Mexico Paralegal Division, State Bar of - 1: Approved by the Paralegal Division of the State Bar of New Mexico for 1.0 general self-study credit and 0.0 ethics self-study credit (for a total of 1.0 hours CLE).

Video Download - New Mexico Paralegal Division, State Bar of - 1: Approved by the Paralegal Division of the State Bar of New Mexico for 1.0 general self-study credit and 0.0 ethics self-study credit (for a total of 1.0 hours CLE).

Ohio Certified Paralegals Approved · 1 Total Credits

Earn Until

OnDemand - Ohio Certified Paralegals - 1: This course qualifies for 1.0 hours of self-study continuing education for paralegals, including 0.0 hour of ethics, toward the eligibility requirements of the Ohio State Bar Association Paralegal Certification program.

Video Download - Ohio Certified Paralegals - 1: This course qualifies for 1.0 hours of self-study continuing education for paralegals, including 0.0 hour of ethics, toward the eligibility requirements of the Ohio State Bar Association Paralegal Certification program.

NFPA Approved · 1 Total Credits

Earn Until

OnDemand - NFPA - 1: This seminar has been approved by The National Federation of Paralegal Associations, Inc. (NFPA) for 1.0 hours of Continuing Legal Education self-study credit, including 0.0 hour of ethics.

Video Download - NFPA - 1: This seminar has been approved by The National Federation of Paralegal Associations, Inc. (NFPA) for 1.0 hours of Continuing Legal Education self-study credit, including 0.0 hour of ethics.

Texas State Bar of Paralegal Division Approved · 1 Total Credits
  • 1 Personal Injury Trial Law
  • 1 Civil Trial Law

Earn Until

OnDemand - Texas State Bar of Paralegal Division - 1: This course qualifies for 1.0 self-study CLE credit hours, including 0.0 ethics credit hour, toward the eligibility requirements of The Paralegal Division of the State Bar of Texas. This course has been approved by the Texas Board of Legal Specialization for certification and recertification continuing legal education for paralegals and legal assistants. Certification areas: 1 - Civil Trial Law, 1 - Personal Injury Trial Law

Video Download - Texas State Bar of Paralegal Division - 1: This course qualifies for 1.0 self-study CLE credit hours, including 0.0 ethics credit hour, toward the eligibility requirements of The Paralegal Division of the State Bar of Texas. This course has been approved by the Texas Board of Legal Specialization for certification and recertification continuing legal education for paralegals and legal assistants. Certification areas: 1 - Civil Trial Law, 1 - Personal Injury Trial Law

Washington Paralegal Association Approved · 1 Total Credits

Earn Until

OnDemand - Washington Paralegal Association - 1: Approved for 1.0 CLE self-study credits by the Washington State Paralegal Association (WSPA).

Video Download - Washington Paralegal Association - 1: Approved for 1.0 CLE self-study credits by the Washington State Paralegal Association (WSPA).
Select Jurisdiction
Paralegal

Agenda

All times are shown in

  1. Effective Adjuster Communication and Demand Preparation in Auto Injury Claims

    1. Understanding Adjusters: Roles and Communication Styles
    2. Dealing With Third-Party vs. First-Party (UM/UIM) Claims
    3. Effectively Communicating With Adjusters, Tracking, and Following Up on Claims
    4. Dos and Don'ts of Providing Information and Documents to Adjusters
    5. Key Components of a Strong Demand Package
    6. Organizing and Presenting Medical Records and Damages
    7. Polishing Your Demand Letter: Tips to Impress Your Attorney and Catch the Adjuster's Attention

Who Should Attend

This intermediate level course will teach attendees how to boost claim success through effective adjuster communication and demand letters. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Speakers

Stephen T Kopko
Stephen T.
Kopko
Anzalone & Doyle
Speaker bio
Stephen T Kopko

Stephen T. Kopko

Anzalone & Doyle
Stephen Kopko

, Esq. is an attorney of the Anzalone & Doyle in Wilkes-Barre, Pennsylvania where he focuses on plaintiff's personal injury, including injuries resulting from motor-vehicle accidents, slip/trip and fall events, medical malpractice, and nursing home negligence. He is a member of the Pennsylvania Bar Association, Pennsylvania Association of Justice, Northeastern Pennsylvania Trial Lawyers Association, Lackawanna County Bar Association, and Wilkes-Barre Law and Library Association. Mr. Kopko is a 2008 magna cum laude graduate of King's College with a degree in political science, where he received the John F. Kennedy award for having the highest GPA in political science. He then received his J.D. degree from the Syracuse University College of Law. After graduating from law school, Mr. Kopko worked as a volunteer public defender in Lackawanna County and then at a local law firm. Prior to working at Anzalone & Doyle, he worked for a local law firm that specialized in representing insurance companies in personal injury matters. Mr. Kopko has represented insurance companies at each stage of litigation, including at trial and at the Pennsylvania Superior Court. In 2023, he decided to change his career path and use his skills and knowledge to benefit victims in personal injury matters. Mr. Kopko's prior experience provides him with unique insight into how the insurance industry operates, which he uses to help his clients. In 2019, he was named to the Top 20 under 40 by the Northeast Business Journal. This honor recognized Mr. Kopko as one of the top professionals in all of Northeastern Pennsylvania. He was one of only two attorneys honored that year. In addition to being a litigator, Mr. Kopko has also published articles analyzing civil litigation issues. These articles have appeared in the Pennsylvania Law Weekly and the Pennsylvania Lawyer magazine. He resides in Clarks Summit, Pennsylvania with wife, Julia and two daughters, Imogene and Ruby. Mr. Kopko is active in his community serving as a co-chairperson of the Our Lady of the Snows Country Bazaar. He is also a lector for Our Lady of the Snows. Mr. Kopko also volunteers his time as a pro-bono solicitor for the Abington Area Joint Recreation Board.

View full profile

Top FAQs

What is included with my course purchase?

When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.

With each course, you will receive access to the content via OnDemand Streaming and the Video Download.

Course reference materials are included with each course purchase in a downloadable PDF format.
How do I access my courses?

Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-793-5274.
Do you have options for attendees who are deaf or hard of hearing?

Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.
Are multiple attendee discounts available?

Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.
When will the OnDemand be available and how long will I have access to the content?

The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.

If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.

Have more questions? Please Contact Us