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Overview
Improve Your Collections Communication Skills
The FDCPA mandate of sending out debt validation letters has been in effect for a couple years, and the mistakes are rolling in. This practical legal guide clarifies the requirements, analyzes common mistakes debt collectors make, and outlines best practices collections paralegals should adopt today. Ensure all your collection efforts are not only effective but compliant. Register today!
- Clarify what constitutes "initial contact" when it comes to the debt validation timing requirement.
- Discuss what must and should be included in a good debt validation letter.
- Avoid top validation notice mistakes that land collectors in hot water.
- Find out what must be done when the debtor sends a debt verification letter.
Abbreviated Agenda
- Validation Letters
- Current FDCPA and CFPB Rules
- Timing Requirements
- What Constitutes "Initial Communication"
- What Must be Included and Optional Disclosures
- Time-Barred Debt Limitations
- Sample Validation Letter Review
- Common Mistakes Collectors Make With Validation Notices
- Debt Verification Letters
- Timing
- Content Requirements
- Collector Response to Debt Verification Letters
Credit Details
Credits Available
| Credit | Status | Total | Until |
|---|---|---|---|
| California MCLE Paralegal |
|
1 Total | 05-16-2026 |
| Indiana Paralegal CLE |
|
1 Total | |
| Montana CLE Credit for Paralegals |
|
1 Total | 05-16-2026 |
| New Mexico Paralegal Division, State Bar of |
|
1 Total | 05-16-2026 |
| Texas State Bar of Paralegal Division |
|
1 Total | 05-16-2026 |
Select Jurisdiction
Paralegal
Agenda
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Collections: Debt Validation and Verification Letters for Paralegals
- Validation Letters
- Current FDCPA and CFPB Rules
- Timing Requirements
- What Constitutes "Initial Communication"
- What Must be Included and Optional Disclosures
- Time-Barred Debt Limitations
- Sample Validation Letter Review
- Common Mistakes Collectors Make With Validation Notices
- Debt Verification Letters
- Timing
- Content Requirements
- Collector Response to Debt Verification Letters
- Validation Letters
Who Should Attend
This intermediate level course will provide attendees with insight into issues they can help with when attempting to collect on a debt. Those who should attend include:
- Paralegals
- Legal Technicians
- Legal Assistants
- Legal Support Staff
Speakers
Speaker bio
Lynda L. Laing
is a partner in the law firm of Strauss, Factor, Laing & Lyons in Providence, Rhode Island, where her practice concentrates in the areas of collections and litigation. Ms. Laing is a member of the State Bar of Michigan, Rhode Island and American bar associations, Commercial Law League of America, and American Bankruptcy Institute. She served as chairperson of the Bench Bar Committee for the Rhode Island Bar Association. Ms. Laing earned her A.B. degree from Albion College and her J.D. degree from Case Western Reserve University Law School.
Top FAQs
What is included with my course purchase?
When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.
With each course, you will receive access to the content via OnDemand Streaming and the Video Download.
Course reference materials are included with each course purchase in a downloadable PDF format.
How do I access my courses?
Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-793-5274.
Do you have options for attendees who are deaf or hard of hearing?
Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.
Are multiple attendee discounts available?
Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.
When will the OnDemand be available and how long will I have access to the content?
The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.
If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.
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