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Overview
Ensure Effectiveness in Demands and Offers Without Running Afoul of the FDCPA
Paralegals play a critical role in the success of debt collection efforts at every step of the process. This practical guide will help you ensure accuracy and compliance in debtor communications when it comes to demand letters and settlement negotiations. Register today!
- Gather details about the debt, including amount owed, late fees, and supporting documentation.
- Review and proofread the demand letters for accuracy and clarity.
- Take every factor into consideration when providing settlement negotiation support.
- Clarify what must be done to thoroughly document the settlement.
Abbreviated Agenda
- FDCPA Compliance Governing Demand Letters and Other Debtor Communications
- What a Well-Drafted Demand Letter Should Include
- Tailoring Demand Letters to Different Types of Debts and Debtors
- Top Mistakes and Prohibited Actions
- Settlement Offers as an Alternative to Lawsuit
- Settlement Negotiation and Proper Documentation
Credit Details
Credits Available
Credit | Status | Total | Until |
---|---|---|---|
California MCLE Paralegal |
|
3 Total | 11-07-2026 |
Delaware Certified Paralegal Program |
|
3 Total | 11-07-2025 |
Florida Registered Paralegal |
|
3 Total | 11-07-2025 |
Indiana Paralegal CLE |
|
3 Total | 11-07-2025 |
NALA |
|
3 Total | 11-07-2025 |
Montana CLE Credit for Paralegals |
|
3 Total | 11-07-2026 |
North Carolina Continuing Paralegal Education |
|
3 Total | 11-07-2025 |
New Mexico Paralegal Division, State Bar of |
|
3 Total | 11-07-2026 |
Ohio Certified Paralegals |
|
3 Total | 11-07-2025 |
NFPA |
|
3 Total | 11-07-2025 |
Texas State Bar of Paralegal Division |
|
3 Total | 11-07-2026 |
Washington Paralegal Association |
|
3 Total | 11-07-2025 |
Select Jurisdiction
Paralegal
Agenda
-
FDCPA Compliance Governing Demand Letters and Other Debtor Communications
-
What a Well-Drafted Demand Letter Should Include
-
Tailoring Demand Letters to Different Types of Debts and Debtors
-
Top Mistakes and Prohibited Actions
-
Settlement Offers as an Alternative to Lawsuit
-
Settlement Negotiation and Proper Documentation
Who Should Attend
This intermediate level course is designed to teach attendees how to use demand letters and settlement offers. Those who should attend include:
- Paralegals
- Legal Technicians
- Legal Assistants
- Legal Support Staff
Speakers



Speaker bio

Lynda Laing
is a partner in the law firm of Strauss, Factor, Laing & Lyons in Providence, Rhode Island, where her practice concentrates in the areas of collections and litigation. Ms. Laing is a member of the State Bar of Michigan, Rhode Island and American bar associations, Commercial Law League of America, and American Bankruptcy Institute. She served as chairperson of the Bench Bar Committee for the Rhode Island Bar Association. Ms. Laing earned her A.B. degree from Albion College and her J.D. degree from Case Western Reserve University Law School.
Speaker bio

Alan Hochheiser
is a leading practitioner with Maurice Wutscher LLP, in the areas of creditors' rights and bankruptcy law. He advises and represents businesses, regional and national banks, credit unions, equipment lessors and other lenders, as well as secured and unsecured creditors. Mr. Hochheiser earned his B.A. degree, cum laude, from the State University of New York at Albany and his J.D. degree from Case Western Reserve University School of Law. He is the co-chair of the ABA Business Law Section Consumer Bankruptcy Committee, a Consumer Committee member of the American Bankruptcy Institute, an associate member of the National Association of Bankruptcy Trustees, a Creditors Auxiliary member of the National Association of Chapter 13 Trustees, the Receivables Management Association International (RMAI).
Speaker bio

Michael Champlin
is a partner with Champlin & Foreman, PLLC, where his main areas of practice are collections, personal injury and bankruptcy. He teaches at the University of Richmond School of Continuing and Professional Studies. Mr. Champlin has shared his legal knowledge with students as an adjunct professor at the University of Richmond for 25 years. He is a member of the Richmond, Henrico County and Chesterfield bar associations; and the Virginia State Bar. Mr. Champlin earned his B.A. degree from Wake Forest University and his J.D. degree from Cumberland School of Law, Samford University.
Top FAQs
What is included with my course purchase?
When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time.
With each course, you will receive access to the content via OnDemand Streaming and the Video Download.
Course reference materials are included with each course purchase in a downloadable PDF format.
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Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-793-5274.
Do you have options for attendees who are deaf or hard of hearing?
Closed captioning is available for all online live courses. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the "cc" button in the lower right of the event room.
Are multiple attendee discounts available?
Yes, the more people you bring from your organization, the more you save. Please call out Customer Service Department to inquire about savings for your team at 800-793-5274.
When will the OnDemand be available and how long will I have access to the content?
The OnDemand Video will be available to stream within 14 days of live broadcast date. You will have access to the content for 6 months in your account.
If you're a subscriber, you'll have access to your course recordings until 7 days after the expiration date of the subscription.
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